Reference

Privacy Policy — How We Handle Your Information

We collect what we need to run your account, process your bKash, Nagad and Rocket payments, and keep your access secure. This policy explains what we gather, how we use it, and the control you keep over your own data.

Account data protectionPayment wallet privacyContact us anytimeRequest data accessWithdraw consent
db 7888 Privacy Policy — How We Handle Your Information
HOW WE PROTECT IT

Data Handling, Security and Your Control

We encrypt account credentials and payment details, limit internal access to essential staff, retain records only as long as required by regulation or active-account needs, and delete closed-account data after the mandatory retention window. You decide what marketing you receive and can withdraw consent at any time.

Encrypted Storage

Passwords are hashed, payment wallet numbers are tokenised, and session data travels over SSL. Only authorised personnel see account records, and every access is logged so we can audit who viewed what and when.

Cookie Use

We use session cookies to keep you logged in, preference cookies to remember your language and layout choices, and analytics cookies to see which lobby sections get the most traffic.

Retention Policy

Active-account records stay as long as you use the platform. After you close your account we keep transaction history and identity documents for the period required by financial regulation, then purge them.

Your Rights

You can request a copy of all data we hold, ask us to correct mistakes, object to processing for marketing, or delete your account entirely.

PRIVACY CONTACT

Reach Us About Your Data and Privacy Requests

If you want to see what data we hold, correct outdated details, withdraw consent, or delete your account, contact us through any of the channels below. We handle privacy requests within a few business days and confirm each step in writing so you know exactly what changed.

Live Chat Open the chat icon in the bottom corner of any page and ask for the privacy team. An agent joins in seconds, checks your account, and processes data requests on the spot or escalates them to our compliance desk if…
Email Support Send your request to the support email listed on the contact page. Include your registered mobile number and a brief description of what you need.
Account Settings Log in, open account settings, and look for the privacy section. You can update your contact details, review consent choices, and submit a formal data request directly from the panel.

Common Questions About Your Data and Privacy

We ask for your name, mobile number, email address, date of birth, and a government ID photo to verify your identity. When you deposit via bKash, Nagad or Rocket, we log the transaction amount, timestamp and wallet reference so we can match the payment to your account and process withdrawals back to the same number.

We share transaction details with the payment processors that clear your bKash, Nagad or Rocket deposits and withdrawals, and we may disclose records to regulators or law enforcement if legally required. We do not sell your information to advertisers or marketing companies, and we do not pass account data to unrelated third parties for their own use.

Log in, open account settings, find the privacy section, and submit a data-export request. We prepare a file containing your account details, transaction history, support tickets and consent records, then send it to your registered email within a few business days. You can also ask through live chat or email support for the same export.

Yes. Contact support through live chat or email, confirm your identity, and request account closure. We deactivate your login immediately, process any pending withdrawals, then delete your profile once the mandatory financial-record retention period expires. During that window we keep only the minimum data required by regulation, not your full account history.

We use session cookies to keep you logged in, preference cookies to save your language and layout, and analytics cookies to track which lobby sections are popular. You can block analytics and preference cookies in your browser settings without breaking the site, but blocking session cookies will log you out after every page and require a fresh login each visit.

We retain deposit, withdrawal and betting logs for the period required by financial regulation in the jurisdictions where we operate, typically several years. Once that window closes we purge the records. Marketing consent and browsing history are deleted immediately when you close your account, so you stop receiving promotional messages the same day.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.